Privacy Policy & Terms.

Terms of Service

Welcome to Bahrain Delivery Hub, a Software as a Service (SaaS) platform owned and operated by Bahrain Fleet For Delivery (“DHBahrain,” “we,” “our,” or “us”). By accessing or using DHBahrain services, including our website, https://DHBahrain.bh, http://DHBahrain.bh, https://DhBahrain.bh, http://DHBahrain.bh, sub-domains, and any associated web-based and mobile applications (collectively, the “Service”), you agree to comply with and be bound by the following terms and conditions (“Terms of Service”). Please read these Terms of Service carefully before accessing or using the Service.

1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms of Service, as well as our Privacy Policy, any Mobile License Agreement, and other posted guidelines within our website, collectively “Legal Terms”. If you do not agree to these terms, you may not access or use the Service.

2. Description of Service

DhBahrain provides an Internet-based software that offers tools and features for managing deliveries, couriers, logistics, and related operations. Our Service includes but is not limited to order management, driver management, and customer communication.

3. User Accounts

You must create an account to access certain features of the Service. When creating an account, you agree to provide accurate and complete information and to keep your account credentials secure. You are responsible for all activities that occur under your account. All individuals using our Service will be categorized as follows:

Visitor: An individual who explores our website without registering as a Member.
Member: Someone who has completed the registration process to access our Service.
Free Demo User: A member taking advantage of our free demo is provided with account credentials upon registration.
Customer: A member who pays for the Service.
User: A collective identifier that refers to a Visitor, Member, Free Demo User, or a Customer.

Regardless of the user category, it is imperative to safeguard account credentials. Whether users registered themselves or accounts were created for them, they are responsible for keeping login details secure, ensuring the integrity and confidentiality of their account information.

4. Use of Service

You agree to use the Service only for lawful purposes and in accordance with these Terms of Service. You may not use the Service in any manner that could damage, disable, overburden, or impair the Service or interfere with any other party’s use of the Service. Subject to the stipulations outlined in this Terms of Service agreement, you are permitted to access and utilize the Service solely for your internal business purposes. You are prohibited from allowing any unauthorized individuals to access or use the Service. Furthermore, you are not allowed to license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, or otherwise commercially exploit the Service to any third party, except as explicitly permitted by this Terms of Service agreement. Additionally, you may not copy, modify, or distribute any part of the Service or use the Service to process data on behalf of any third party.

5. Intellectual Property

DHBahrain and its licensors retain all rights, title, trademarks, content, graphics, logos, and interest in and to the Service, including all intellectual property rights. You may not modify, reproduce, distribute, or create derivative works based on the Service without our prior written consent.

6. Privacy

Safeguarding your privacy is paramount to us. We prioritize the protection of your personal information. We urge you to carefully review our Privacy Policy, which outlines our practices regarding the collection, utilization, and disclosure of your data when you access or use our Service.

Additionally, please be aware that we may disclose your information in the event of reporting any violation or lawful activity. In such cases, not only do we reserve the right to suspend your account or terminate your membership, but we may also report the incident to relevant regulatory authorities. This ensures adherence to legal standards and upholds the integrity of our Service.

7. Payment

By subscribing to or purchasing our Service, you agree to pay all applicable fees and charges in accordance with the payment terms in effect at the time of your subscription or purchase. Fees are due and payable in advance of the provision of the Service. We reserve the right to modify our fees and payment terms at any time. All payments are non-refundable except as expressly stated otherwise in writing by DHBahrain.

(a) Billing Information: You must provide accurate and complete billing information, including a valid payment method, and promptly update this information if there are any changes.

(b) Payment Methods: We accept various forms of payment as specified on our website. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your purchase, including any applicable taxes and other charges.

(c) Auto-Renewal: Unless otherwise stated, your subscription will automatically renew at the end of each subscription term, and you authorize us to charge the subscription fee using your provided payment method. You may cancel your subscription at any time, effective at the end of the current subscription period.

(d) Late Payments: If we do not receive payment from your payment method, you agree to pay all amounts due upon demand. We may suspend or terminate your access to the Service if you fail to promptly pay any amounts due.

(e) Taxes: You are responsible for any taxes, including value-added tax (VAT), duties, or other governmental taxes or fees due with respect to your purchase of the Service. We will charge tax when required to do so.

8. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without cause, and without notice. Upon termination, your right to use the Service will cease immediately.

9. Disclaimers and Limitations of Liability

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IN NO EVENT SHALL DhBahrain OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE SERVICE.

10. Governing Law and Dispute Resolution

These Legal Terms are to be regarded as executed and enacted within the European Union and shall be subject to interpretation in accordance with European Union laws, disregarding conflict of law principles. Furthermore, you consent to the jurisdiction and venue of courts within the European Union for any legal proceedings. In addition, we reserve the right to protect our Terms of Service through regulatory means. If our terms of use are not upheld or considered, we retain the right to file complaints and take appropriate actions with relevant regulatory authorities to ensure compliance and enforcement.

11. Changes to Terms of Service

We reserve the right to update or modify these Terms of Service at any time, without prior notice. We will post the updated Terms of Service on our website and indicate the date of the last update. Your continued use of the Service after the posting of the updated Terms of Service constitutes your acceptance of the changes. If you find any alteration to these Terms of Use unacceptable, your sole recourse is to discontinue accessing and utilizing the Service.

12. Contact Us

If you have any questions about these Terms of Service, please contact us at: Admin@DHBahrain.bh

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

13. Why Background location permission in the Driver App?

‍Since our application is related to delivery, our rider needs to know the pickup and drop-off locations. Additionally, as a company, we need to know the current location of our riders to manage them accordingly. Therefore, we require access to their locations. When he gets online, we need his location to send the nearest request to him. Therefore, we require background location permission.